OUR INTERIOR DESIGN PROCESS
How It Works
From a first call with Marian to move-in day, in 13 clear steps.
Each design stage ends with your written approval.
STEPS 01–02
Before design
Discovery call, proposal, and agreement.
STEPS 03–10
White-Glove Design Project
Eight design stages, each paid at its start and approved by you.
STEPS 11–13
After design handover
Construction, furnishing, and moving day,
with free online design supervision.
Marian Vist, principal designer, leads your project personally.
Nothing moves forward until you approve it.
BEFORE DESIGN
Your price proposal arrives within one hour of the call.
YOU DO
Choose your package and start date.
Accept and sign the proposal online.
WE DO
Send you our design agreement.
Set the first meeting on site.
WHERE
Online
TIME
At your own pace
OUR TEAM
Proposal and agreement
YOU
Review and accept
Within one hour,
have Your proposal.
After this guide I call we prepare a custom proposal for you. Also, You receive our design agreement in advance, to read at your own pace. We sign it together at the first meeting on site.
On acceptance: a booking retainer.
It reserves your first meeting on site.
WHITE-GLOVE DESIGN PROJECT
We meet at your space. We sign the agreement and begin.
YOU DO
Explain how you live.
Share your needs and wishes.
Approve your written brief.
WE DO
Client brief and diagnosis
Design masterclass
Measured survey
WHERE
On site
TIME
2 to 5 hours
OUR TEAM
Survey and interview
YOU
Meet us on site
The style is yours, not ours
Your needs, routines, taste, and wishes are written as the brief the design follows. The interior is measured and drawn as it stands.
Paid at the start of this stage.
Your investment, planned before design decisions.
YOU DO
Set your investment priorities.
Approve your investment plan.
WE DO
Budget calculations and planning
Space planning, interior architecture
WHERE
Office
TIME
2-hour meeting
OUR TEAM
Work in progress
YOU
Approve
A clear investment plan
We help you calculate your investment and decide where it goes. Every design decision that follows is built on this plan.
Paid at the start of this stage.
The layout and the style of your space take shape.
YOU DO
Review the furnished layouts.
Approve your style direction.
WE DO
Space planning and furnished layouts
Mood boards and style direction
WHERE
Office
TIME
2-hour meeting
OUR TEAM
Work in progress
YOU
Approve
Love the concept, or your money back
If the concept does not convince you, the concept fee is refunded. Each area is planned to scale around how you use it.
Paid at the start of this stage.
You walk through your future space before it is built.
YOU DO
Explore every area in 3D.
Request changes, then approve.
WE DO
Photorealistic 3D with real products
360° panoramic tour
WHERE
Office
TIME
2-hour meeting
OUR TEAM
Work in progress
YOU
Approve, or request changes
Unlimited free changes
Within this stage, until you approve it. Every product you see in 3D is a product you can buy.
Paid at the start of this stage.
The approved design becomes a complete set of documents.
YOU DO
Review the selections.
Approve the documents.
WE DO
Material, lighting, and fixture selections
Interior design blueprints
FF&E list
WHERE
Office
TIME
2-hour meeting
OUR TEAM
Work in progress
YOU
Approve
Ready to price and build
Your contractor prices and builds from these drawings. The FF&E list names every supplier, with our trade discounts, 10% to 40%.
Paid at the start of this stage.
Every custom piece, drawn in detail.
YOU DO
Review the custom pieces.
Approve their design details.
WE DO
Blueprints for custom millwork and built-ins
Bespoke and made-to-order pieces
Design details of custom pieces
WHERE
Office
TIME
Online review
OUR TEAM
Work in progress
YOU
Approve
Detail for your makers
Your makers receive every detail they need to craft unique pieces for your home. Drawn as design intent; shop drawings stay with the maker.
Paid at the start of this stage.
How the work and the purchases are organized.
YOU DO
Review the plan and timeline.
Approve the plan.
WE DO
Management and procurement plan
Implementation timeline plan
WHERE
Office
TIME
Online review
OUR TEAM
Work in progress
YOU
Approve
Know what happens,
who and when.
The order and timing of the work, set out as a plan. Procurement and project management are a separate offer and agreement.
Paid at the start of this stage.
Your complete design project, delivered.
YOU DO
Review the complete project.
Approve the handover.
WE DO
Printed album, in full color
Every drawing and document, digitally
Online access for five years
WHERE
Office
TIME
Final presentation
OUR TEAM
360° VR tour and 3D renders
YOU
Approve the handover
Ready for your project team.
Printed in tabloid and letter formats, and stored in the cloud for five years. The blueprints are licensed for your property once paid.
Final payment: due at handover.
AFTER DESIGN HANDOVER
Your contractor builds. We stay beside the design.
YOU DO
Appoint your contractor.
Choose any extra support.
WE DO
Online design supervision, free
Design questions answered online
WHERE
On site and online
TIME
Until move-in
OUR TEAM
We protect your time
YOU
Decide and approve
Online design supervision, FREE until move-in day.
Drawing questions, site photos, and calls with your contractor, during construction, until move-in. Project management is a separate agreement.
Supervision is a separate offer hourly rated, depending on site location.
Supervision on site and store visits: hourly, quoted in your proposal.
Your selections arrive and are installed.
YOU DO
Approve each purchase.
Prepare access for delivery.
WE DO
Online design supervision, free
Procurement, by separate agreement
WHERE
On site and in stores
TIME
Delivery and installation
OUR TEAM
Work in progress
YOU
Decide, approve, select
0% markup
You buy every product at cost. Our trade discounts, 10% to 40%, go to you. Products, delivery, and installation are paid separately.
Procurement: separate offer and agreement.
Your home, finished and ready to live in.
YOU DO
Review the finished spaces.
Move in.
WE DO
White Glove Service, by separate agreement
Final installation and styling
WHERE
Your home
TIME
Moving day
OUR TEAM
Final installation and styling
YOU
Enjoy the results
White Glove Service
A separate service, with its own agreement: final installation, styling, and preparation for move-in. Offered once the design is completed and approved.
White Glove Service: separate offer and agreement.
Questions about the process
Getting started
What is the discovery call?
+
A free 39-minute call with Marian Vist, principal designer, about your property, intentions, priorities, budget, and timing. You explain what you need. We explain how we work and which services fit your project.
Is the discovery call free?
+
Yes. The discovery call is free. The site meeting, measured survey, and design work follow proposal acceptance and the agreed payment terms.
What should I prepare?
+
Share the property location, available plans, photographs, and any inspiration. Tell us which areas are involved, your intended investment, and your preferred timing.
When will I receive my proposal?
+
Within one hour of the discovery call. It sets out the package, the services included, the fixed design fee, the payment for each stage, and the design time.
What happens when I accept?
+
Choose your package and start date, accept and sign the proposal online, and pay the booking retainer. We send you our design agreement to review, and we set the date of the first meeting on site together.
What does the retainer reserve?
+
The booking retainer reserves your first meeting on site. It is non-refundable. We agree the meeting date together.
When do we sign the agreement?
+
At the first meeting on site. You receive it beforehand, so you have time to read it. The meeting also includes the measured survey and your first detailed interview.
Who leads my project?
+
Marian Vist, principal designer, leads your project personally. Your needs and preferences guide the concept and key design decisions.
Planning your home
What happens during Brief, survey and agreement sign?
+
We record your needs, routines, taste, and wishes. The Design masterclass explains how design shapes comfort and daily use. The Measured survey records the interior as it stands. Together, these establish the basis of your design.
What is the Design masterclass?
+
One hour on how design shapes comfort and the daily use of a space. It helps you understand the decisions we will make together.
Why does the budget come first?
+
Budget calculations and planning establish the intended investment before design decisions are made. We help you allocate that investment around your priorities, then develop the design within that plan.
Are budget calculations contractor bids?
+
No. They support investment planning. Contractor bids are excluded from the design proposal, and contractors remain responsible for their own pricing. Product prices and availability are confirmed when purchases are made.
Do we need to choose a style?
+
You can share what you like without naming a style. Your references and preferences guide the Mood boards and style direction. The design develops around you and your home.
Can we keep existing pieces?
+
Yes. Identify the furniture, art, and objects you want to keep during the brief. We consider them in the furnished layouts and design direction.
How long will the design take?
+
Your proposal sets the design time for the agreed scope. Stage approvals and the information required affect progress. Construction, fabrication, delivery, and installation have their own timelines.
Can you work with our existing team?
+
Yes. Coordination with the project team is included during design. We resolve relevant design questions with your architect, engineers, contractor, and other appointed specialists.
Reviewing and approving
What will I see in 3D?
+
Every area within the agreed project scope, shown with real products. The 360° panoramic tour lets you review the spaces on screen before construction.
How many changes are included?
+
The White-Glove Design Project includes Unlimited free changes within each stage. You may refine the active stage within the agreed scope until you approve it.
What does stage approval mean?
+
Your written approval closes that stage. The next stage begins after the required payment. One designated decision maker consolidates feedback and approves each stage.
Can I change an approved stage?
+
Yes. Reopening an approved stage or adding areas is additional work. We quote it first and obtain your written approval before proceeding.
What if I dislike the concept?
+
If the concept does not convince you, the concept fee is refunded, as stated in your agreement. This guarantee concerns the concept fee. The booking retainer is identified separately as non-refundable.
Can I pause or stop?
+
Yes. You are never obliged to continue to the next stage. The agreement governs work already completed and any payments or commitments already made.
Documents and payments
What are Interior design blueprints?
+
They express the approved design intent. They communicate the interior design to your contractor and project team. Licensed architecture, engineering, permits, filings, expediting, and code reviews are excluded from the design proposal.
What is the FF&E list?
+
Furniture, fixtures, and equipment, listed with suppliers. It records the specified items so your project team can identify the approved selections.
What do Bespoke drawings include?
+
Custom millwork and built-ins, Bespoke and made-to-order pieces, and Design details of custom pieces. These communicate each piece as design intent. Shop, fabrication, and production drawings remain separate.
Does the management plan include management?
+
The White-Glove Design Project includes a Management and procurement plan and an Implementation timeline plan. These are planning deliverables. Performing procurement or project management is a separately priced service under a separate agreement.
When are design payments due?
+
Each design stage is paid before it begins. The final design payment is due at Final handover. The amounts are shown in your proposal; construction and purchasing payments are separate.
Is the design fee fixed?
+
Yes, for the agreed scope. A scope change is priced and approved in writing first. If the survey reveals a different property or interior area from the information provided, the fee is confirmed before proceeding.
How can I pay?
+
By bank transfer or check, using the details on your invoice.
What do I receive at handover?
+
The completed design project in a full color printed album, in tabloid and letter formats; digital drawings, images, and documents; and cloud access valid for five years. The package includes the agreed bespoke drawings and management project plan.
Do I receive editable files?
+
Editable CAD and 3D source files are excluded. The Interior design blueprints are licensed for the stated property once paid.
What is outside the design fee?
+
Construction, products, delivery, installation, procurement, site supervision, and project management. Licensed architecture and engineering, approvals and code reviews, fabrication drawings, contractor bids, editable source files, and areas outside the agreed interior are also excluded. Online design supervision remains free during construction until move in.
Construction and furnishing
What is free online design supervision?
+
Design clarification during construction through online communication, drawing questions, site photographs, and calls with your contractor. It continues until you move in. It does not include physical site or store visits, procurement, or project management.
What do site visits cost?
+
Site supervision and visits to stores are billed hourly, as quoted in your proposal. The appointment and applicable terms are agreed in advance.
Who manages the construction?
+
Your appointed contractor carries out the construction. If you engage us for project management, our responsibilities and fee are defined in a separate agreement. Each professional retains their own technical and contractual responsibilities.
When are additional services priced?
+
After the design is completed and approved. Site supervision, procurement, project management, and White Glove Service are defined in separate offers and agreements.
Do you order the furniture?
+
If you appoint us for procurement. The design project identifies the selections; the separate procurement agreement defines ordering, tracking, delivery coordination, approvals, and fees.
Does 0% markup mean free procurement?
+
No. 0% markup applies to product prices. The professional work of administering purchases is priced separately. Taxes, delivery, receiving, storage, and installation are also separate where applicable.
How do trade discounts work?
+
Our trade prices on specified products are passed to you. The proposal states Trade discounts, 10% to 40%. The applicable saving depends on the supplier and product; purchasing terms are confirmed before ordering.
Must all orders wait for construction?
+
The Management and procurement plan sets the sequence. Approved items with long lead times may need ordering before or during construction. Physical furnishing and installation follow site readiness.
What if a specified product changes?
+
Availability and current terms are checked before ordering. If a replacement is needed, the proposed alternative is reviewed for the design, budget, and timing, then submitted for your approval.
Moving in
What is White Glove Service?
+
A service under a separate agreement, covering the agreed final coordination, installation, styling, and preparation for moving day. Its scope and fee are established after the completed design is approved.
Is White Glove Service part of the White-Glove Design Project?
+
No. The White-Glove Design Project is the design package, completed at Final handover. White Glove Service is a separate service, with its own offer and agreement, for the final installation, styling, and preparation for move-in.
Is moving day part of design handover?
+
They are separate milestones. Final handover delivers the completed design project and closes its payment schedule. Moving day follows construction, furnishing, and installation.
Will you handle every moving task?
+
Only the tasks specified in the separate White Glove Service agreement. Packing personal belongings, removals, storage, and other moving services are not automatically included.
What determines the moving date?
+
Construction progress, required approvals, product availability, fabrication, delivery, and installation. The implementation plan helps organize these dependencies. Contractor and supplier commitments remain their responsibility.
What support continues after moving in?
+
The included online design supervision runs until move in. Any further service is agreed separately. Access to the digital design project remains available for five years.
Start with one conversation
Tell Marian about your home, priorities, and plans.